Service that scales with AI.
HubSpot Service Hub, implemented for service teams across Southeast Asia.
HubSpot Service Hub is HubSpot's AI-powered customer service software: help desk, omnichannel inbox, SLAs, knowledge base, customer portal and customer success workspace, with Customer Agent resolving enquiries around the clock. Azend implements it for service teams across Southeast Asia.
What leaders measure.
The metrics we instrument in HubSpot. Named, never promised.
What Service Hub does.
Help desk workspace
One place for agents to work tickets, with full customer context.
Omnichannel inbox
Email, chat and calls in one conversation history.
SLA management
Response and resolution targets tracked on every ticket.
Knowledge base and portal
Self-service answers and a portal for customers to track requests.
Customer success workspace
Health, renewals and retention work for success teams.
Feedback and insight
Surveys and conversation intelligence on the same record.
From enquiry to resolution.
Customer Agent answers first. People take over where judgement is needed.
Agents that work with it.
HubSpot reports 77% more tickets closed per month and 39% faster resolution on average with Customer Agent.
Customer Agent
Resolves customer enquiries across email and live chat.
Knowledge Base Agent
Part of Service Hub self-service. Listed by HubSpot as beta.
Prospecting Agent
Surfaces signals and customer context to guide outreach next steps.
Deal Progression
Suggested next steps from conversations. Listed by HubSpot as beta.
Since 2016. Building growth systems across Southeast Asia.
What Azend does with it.
Design the service model
Ticket pipelines, SLAs and routing by market, language and product.
Bring in every channel
Email, chat, calls, WhatsApp, Viber and LINE into one inbox and record.
Write the knowledge
A knowledge base written for customers and for Customer Agent to answer from.
Deploy Customer Agent
Scope, tone and handoff rules agreed first, then piloted with one team.
Run and improve
Team and agent dashboards, feedback reviews and gaps fed back into the knowledge base.
Questions.
Which edition includes Customer Agent?
HubSpot lists Customer Agent, the help desk workspace and knowledge base in Service Hub Professional, with skill-based routing and conditional SLAs in Enterprise.
How do you keep customer data compliant?
We build to each market's data protection law: MY PDPA, SG PDPA and the PH Data Privacy Act. Read more
Faster answers, same human care.
A strategy call maps your channels, volumes and the response, resolution and CSAT measures Customer Agent should serve.